In the Exchange Policy of Pie Store, customers’ satisfaction with their purchases is highly valued. In the quest for customer convenience, it is essential to review the exchange policy. Here are the key aspects of this policy:
Eligibility for Exchanges:
- Pie Store accepts exchanges within a window of 20 days from the original purchase date.
- For an item to be eligible for exchange, it must be in its original condition, which means unworn, unwashed, and with all tags and labels intact.
- Exchanges are only feasible for items of equal or lesser value. If a customer wishes to exchange for a more expensive item, they will be required to pay the price difference.
How to Request an Exchange:
- Customers can initiate an exchange request by emailing to contact@piestore.lk. The customer service team will provide guidance through the process.
- It is essential to provide the original receipt or order number for verification.
Shipping for Exchanges:
- Customers are responsible for the shipping costs associated with returning the item for exchange.
Inspection and Approval:
- Upon receipt of the item intended for exchange, Pie Store’s team will carry out an inspection to verify if it meets the criteria outlined in the exchange policy.
- If the item successfully passes the inspection, Pie Store will process the exchange and communicate the estimated shipping date for the replacement item.
Refunds:
- Pie Store does not provide cash refunds for exchanges, except when the product to be received post-exchange has a lesser value.
Defective or Incorrect Items:
- In the event that a customer receives a defective or incorrect item, it is important to contact Pie Store’s customer service team within 20 days from the original purchase date. Pie Store will arrange for a return and replacement at no additional cost.
Pie Store is dedicated to delivering high-quality products and exceptional customer service. Customers with questions or concerns regarding the exchange policy are encouraged to reach out to the customer service team for assistance, ensuring a seamless shopping experience.
Raspat!